Royal Mail

Dear Customer

Unfortunately, of late, Royal Mail has lost approximately 2% of the deliveries we send out. This translates roughly to 2 in every 100 parcels. As a company we are no longer able to claim the full compensation of £32 on lost 1st Class items and very often have to turn over the claims process to you, the customer. Obviously, this is far from ideal and we are currently in negotiations with a large fulfilment company to take over our Royal Mail deliveries.

Until such time, we strongly recommend that if your order is in excess of £30 you pay for Special Delivery, selectable from the 1st page on the checkout. Although this costs £5.95 we can at least offer some form of tracking and you are covered in the event of a loss. You are almost (note almost) guaranteed delivery of the goods on a next working day basis.
The alternative is our Courier company APC who are reliable and will also have your parcel with you on a next working day basis.

The drawback to both Special Delivery and the courier company is that you need to be in to take delivery o f the items, however, at least you know your goods are going to reach you.

Should you wish to contact us with any queries or concerns relating to delivery, please email us at post@beautybazaar.co.uk

Kind regards
The Beauty Bazaar Team