Returns
You can read the sections below for further information on how, why, when and where
we exchange, replace or refund. If however, you simply need to return a product to
us, you will need to log in to your
myBazaar® Account.
Locate the relevant order for the item/s concerned, click on the Returns
tab below the order and follow the on screen instructions.
You will be presented with a completed form to print and enclose with your
return/s. Should you not have access to a printer, simply make a note of the
Returns Number on the form, and enclose it with the products/s. Remember to
always include a number for us to call you on. It speeds up communication
and helps us to help you.
What can I return?
We hope you will be pleased with your purchase. Should you wish to return anything
bought from us, we will be happy to refund or exchange a product provided it is in
fully resalable condition. Returns should be made within a reasonable time (usually
28 days) and in original, undamaged packaging. We will refund the price of the item
to the purchaser, or exchange the product if an exchange has been requested, once
it is received by us.
A refund of the delivery charge will be given in the instance of incorrect, damaged
or faulty goods. If we find that the product has not been returned to us in fully
resalable condition, we reserve the right to refuse a refund on the item, or deduct
up to 20% of the original selling price from the refund amount.
For Hygiene reasons,
please note that for cosmetics, skincare and certain jewellery (pierced earrings) we
can only accept returns that have not been used. Toiletries and cosmetics must be
unopened. None of the above conditions affect your statutory rights when goods are
faulty, or not as described.
Return Postage
Yes, we can send you return packaging for items that are damaged, incorrectly supplied
or faulty. The procedure for obtaining Return Packaging is identical to the steps described
above, however you will be prompted to request packaging and your form will be returned to
the Beauty Bazaar, rather than offering you the choice of a print out.
We will process your request and confirmation will be emailed to you. Your Return Packaging
should arrive within 48 - 72 hours or three working days. As always, the status of your
request can be checked online by logging in to your
myBazaar® Account.
Colour, colour, colour...
We have made every effort to display as accurately as possible the colours of our products
that appear on the website. However, as the actual colours you see will depend on your
monitor, we cannot guarantee that your monitor's display of any colour will accurately
reflect the colour of the product on delivery. If you feel the colour is not exactly what
you were looking for, please feel free to return the item to us, following the guidelines
above, and we will be happy to exchange it for you for an alternate colour.
Allergic?
In the highly unlikely even that you should react to any of our products, please contact
us immediately on our free customer service number
0800 027 3805 or 0800 027 3806. Try to keep a careful
record of any symptoms as these may be crucial to identifying a particular sensitivity.
We will of course either refund or replace the product for you, and will go out of our
way to try and assist you in identifying the cause of the reaction, should you not be
aware of any sensitivities or allergies.
Remember that our ingredient lists are complete and comprehensive for each product.