Delivery

myBazaar®

getting your order to you on time, safe and sound

Delivery Costs for the United Kingdom and Ireland

Royal Mail First Class - customer covered for up to £32

Order Value £0 - £15 Postage Cost £2.95
Order Value £15.01 - £30 Postage Cost £3.50
Order Value £30.01 - £60 Postage Cost £4.50
Order Value £60.01 - £999 Postage Cost Free

We will endeavour to despatch orders received before 12 noon the same day (weekdays only). Standard delivery is free on orders over £60. You should receive your order within 1-3 days (with the exception of a small number of remote postcodes).

Royal Mail Special Delivery - cover for up to £500, next day, signature required

Order Value £0 - £150 Postage Cost £5.95
Order Value £150.01 - £999 Postage Cost Free

Our Guaranteed Next Day delivery service uses Royal Mail Special Delivery and will be despatched the same day for delivery the following morning for orders received before 12 noon (weekdays only and with the exception of a small number of remote postcodes). This service is charged at £5.95 regardless of order value up to £150. Please note that this service requires a signature to be given on delivery. Where practical, we may elect to use a courier service instead, but will notify you by email.

Where the weight of an order exceeds Royal Mail restrictions, our couriers will be requested to deliver your order on a next working day basis. You will not be charged additional monies for this service. Please note, that as with Special Delivery, this service requires a signature for delivery.

On Orders over £150 we will despatch using our Guaranteed Next Day Service free of charge. Where orders are placed at a weekend or on a bank holiday, they will be treated as if received the morning of the next working day.

APC Courier Service - cover for full purchase, next day, signature required

Order Value £0 - £150 Carriage Cost £7.50
Order Value £150.01 - £999 Postage Cost Free

We are unable to accept orders where the full address information has not been supplied. If you are unsure about the delivery address please check against either Royal Mail's free Postcode / Address Finder: www.royalmail.com or use the 'Free Postcode Finder' service at: www.postcodeanywhere.co.uk.

Please also note that for first time orders or gift deliveries where the billing and delivery addresses differ, we may place a phone call with you to verify that your card is not being used without your knowledge - this is for your own protection.

USA, EU and other areas

Royal Mail Abroad - customer covered for up to £32

Order Value £0 - £15 Postage Cost £4.95
Order Value £15.01 - £30 Postage Cost £5.95
Order Value £30.01 - £60 Postage Cost £7.50
Order Value £60.01 - £999 Postage Cost £10.00

You will be charged at our standard rate shown above. Please note that product pricing will be at the prices shown on this website as if sales tax had been charged. This is to cover the additional costs of carriage to international territories. Where weight or volume is excessive, you may be charged for additional shipping. We will determine the cheapest rate available and notify you via email of amended shipping costs You may then elect to pay these costs or cancel your order.

Royal Mail Signed For - customer covered for up to £500

Order Value £0 - £999 Postage Cost £12.50

International deliveries are made through Royal Mail's International Signed For service. These deliveries use air mail to the destination country and the local postal system in the destination country - these deliveries may take up to 5-7 days from point of order to reach you.

Courier Service – Signed for, customer covered for full purchase value

Order Value £0 - £999 Postage Cost £15.95

Please also note that for first time International orders we will place a phone call with you to verify that your card is not being used without your knowledge - this is for your own protection. You can call us for any other questions you may have about delivery times and charges on

MON - FRI 9.30am - 6pm SAT 9.30am - 1pm.

Help, I havent received my order. What should I do?

If you have not received your order within seven days, please contact us immediately on our Customer Service number or by email. Alternatively, call up your order in your myBazaar® Account panel. A tick box to flag the order can be found alongside the order's status. By ticking the check box you will automatically notify us of a problem, and a Customer Service representative will contact you.

If your order was dispatched using our Standard Royal Mail Packet Post service as described above, please allow 7 days from date of order before advising our office of non delivery.

Claims for lost parcels can be initiated with our office after seven days, but may only be lodged with Royal Mail after 14 working days.

 

© THE BEAUTY BAZAAR 2006/7, CUSTOMER SERVICE 0800 027 3805, www.beautybazaar.co.uk